Refund policy

Thank you for shopping with Maha’s Mini Magic at Maha's Mini Magic. We value your trust and want you to have a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • All original tags, packaging, accessories, and invoices must be included.
  • The item must not be damaged due to misuse, washing, or improper handling.
  • Proof of purchase or order confirmation is required.

Items returned without prior approval may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale or discounted items
  • Customized or personalized products
  • Gift cards
  • Used, washed, or damaged products
  • Products returned after the return window

3. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request, please provide:

  • Your order number
  • Clear photos/videos of the product and packaging
  • A brief description of the issue

Once verified, we will offer either:

  • A replacement item
  • Store credit
  • A full or partial refund (depending on the issue)

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing time may take 5–10 business days depending on your bank or payment provider.
  • Shipping charges are non-refundable unless the return is due to our error.

5. Exchange Policy

We currently offer exchanges for:

  • Size issues
  • Wrong item received
  • Damaged or defective products

Exchange requests are subject to product availability.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
  • We recommend using a trackable shipping service.
  • Maha’s Mini Magic is not responsible for lost return parcels.

7. Order Cancellation

Orders can be canceled within 12 hours of placing the order, provided they have not already been processed or shipped.

Once an order has been shipped, it cannot be canceled.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

We are committed to ensuring customer satisfaction and will do our best to resolve any issues promptly.